Terms & Conditions

Terms and Conditions

Terms and Conditions
1. Scope
The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in exercise of his or her trade, business, or profession.
2. Contracting party, conclusion of contract, correction options
The purchase contract is concluded with 

By placing products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email.
3. Contract language, storage of contract text
The language(s) available for concluding the contract: German
We store the contract text and send you the order data and our Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.
4. Delivery conditions
In addition to the stated product prices, shipping costs may apply. You can find more detailed information on any shipping costs in the individual offers.
We deliver only by mail order. Unfortunately, self-collection of the goods is not possible.
We do not deliver to parcel lockers.
5. Payment
The following payment methods are generally available in our online shop:
Credit card During the ordering process, you enter your credit card details.
Your card will be charged immediately after placing the order.
PayPal, PayPal Express To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, identify yourself with your login details, and confirm the payment instruction.
The payment transaction will be carried out by PayPal immediately after placing the order. Further information is provided during the ordering process.
PayPal may offer additional payment options in the customer account to registered PayPal customers selected according to its own criteria. We have no influence on the offering of these options; any further individually offered payment methods concern your legal relationship with PayPal. For more information, please refer to your PayPal account.
Sofort by Klarna To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account enabled for online banking, identify yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order. Further information is provided during the ordering process.
Google Pay To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, identify yourself with your login details, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is provided during the ordering process.
Apple Pay To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, identify yourself with your login details, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is provided during the ordering process.
Klarna In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stipulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the ordering process.
Purchase on account via Klarna The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice.
Klarna credit card During the ordering process, you enter your credit card details. Your card will be charged by Klarna immediately after placing the order. No address or credit check is carried out.
Klarna direct debit You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the date of the account debit (so-called prenotification). The account will be debited after the goods have been dispatched.
Instalment purchase via Klarna You can pay the invoice amount in monthly instalments of at least 1/24 of the total amount. The minimum instalment is 6.95 euros.
6. Transport damage
If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or to contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.
7. Warranty and guarantees
7.1 Statutory liability for defects
Statutory liability for defects applies.
7.2 Guarantees and customer service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: kontakt@fhanel.com

8. Liability

We are always liable without limitation for claims based on damages caused by us, our legal representatives, or vicarious agents in the event of injury to life, limb, or health, in cases of intentional or grossly negligent breach of duty, in the event of guarantee promises, where agreed, or where the scope of application of the Product Liability Act is opened. In the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on whose observance the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, our legal representatives, or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
9. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.